TERMS AND CONDITIONS OF PURCHASE AND USE

1. General Terms, Scope and Validity

1.1. These terms and conditions of purchase and use (hereinafter "Terms") apply to all legal relationships arising between any persons (hereinafter "Customer") and the online store cidermill.eu (hereinafter "Marketplace") when purchasing products through the Marketplace.

1.2. In addition to these Terms, the legal relationships arising from purchasing products through the Marketplace are governed by the legislation in force in the Republic of Estonia, including the Law of Obligations Act, the Consumer Protection Act, the Personal Data Protection Act, legislation regulating e-commerce, and the principles of good practices and business customs.

1.3. The Marketplace reserves the right to modify these Terms and prices based on its development and in the interest of better and more secure use. Changes and amendments to the Terms and prices will be announced through the website cidermill.eu, and the changes and amendments will enter into force from their publication on the website cidermill.eu. If the Customer submits their order before the changes to the Terms come into force, the Terms in force at the time of submitting the order shall apply to the legal relationship between the Customer and the Marketplace, unless otherwise provided by law or in these Terms.

2. Prices

2.1. The Marketplace prices are valid during the payment period specified in clause 4.2. of the Terms.

2.2. All prices include VAT. The standard VAT rate is 22%, certain products may have a different VAT rate according to the applicable legislation.

2.3. Purchased products are subject to shipping costs, which are calculated and displayed on the product page or in the Customer's shopping cart before order confirmation.

2.4. If the product price has been incorrectly entered by cidermill.eu and the Customer is notified of this before or after the Customer's order submission, and the Marketplace and the Customer do not agree on a new price, the Marketplace has the right to withdraw from the sales transaction, cancel the Customer's order, and refund the amount paid for the order.

3. Shopping Cart and Order Placement

3.1. The Customer's shopping cart is created when the Customer has clicked on the links "Add to cart" and "Checkout".

3.2. The quantity of products in the shopping cart can be changed by the Customer in the "Quantity" field.

3.3. On the order form page, the Customer enters the required information. The Customer selects the delivery method and payment method. According to the chosen payment method, the Customer is directed to the website of the Marketplace's cooperation partner maksekeskus.ee, EveryPay, or to a bank link page, where it is possible to pay for the order. After payment, an automatic order confirmation is sent to the Customer's e-mail address (if the order has not been received, we recommend checking your e-mail spam folder).

3.4. When placing an order, it is important to be careful, as the speed and problem-free delivery of purchased products depend on the accuracy and correctness of the information provided.

3.5. The sales contract for the products is considered concluded (Contract entry into force) from the moment when 100% of the invoice amount presented by cidermill.eu has been paid for the order.

4. Payment for the Order

4.1. Products can be paid for in the following ways:

• With bank links that are designated on the checkout page
• By bank transfer
• By credit or debit card

4.2. The sales order is sent to the Customer's e-mail, which must be paid in full according to the chosen payment method.

4.3. If hire purchase payment options are available, the relevant terms and cooperation partners are listed separately on the payments page.

5. Product Delivery and Handover

5.1. After the order comes into force according to clause 3.5. of the Terms, the products are delivered through the delivery method chosen by the Customer when placing the order.

5.2. The usual delivery time within Estonia is 2-5 working days from the entry into force of the order. The exact delivery time depends on the chosen delivery method and the location of the destination.

5.3. In case the product ordered by the Customer is not in stock and must be specially ordered from the supplier, and it is obvious that the delivery of the product within the delivery deadline specified in the product description is not possible, and in other cases when timely delivery of products is not possible due to circumstances for which the Marketplace is not responsible, the Marketplace will notify the Customer by the contact phone or e-mail provided by the Customer when placing the order within 2-5 working days from the entry into force of the Contract according to clause 3.5. of the Terms, and will also provide the expected deadline for the delivery of the product ordered by the Customer. If the Customer loses interest in purchasing the product due to the longer delivery time, the Customer has the right to cancel their order (see more in clauses 6.1. and 6.3.) and the amount paid by the Customer (including shipping costs) will be refunded to the Customer.

5.4. In the case of cross-border delivery, additional customs duties and fees may apply, for which the Customer is responsible. Delivery time may be longer for cross-border delivery and depends on the destination country. The Marketplace offers worldwide delivery of products.

5.5. The goods are delivered to the address specified by the Customer when placing the order. Later changes to the destination are not possible.

5.6. The Customer must monitor the accuracy of the contact information provided when placing the order to avoid delays and misunderstandings in the delivery of the products. Cidermill.eu and the company providing the transportation service are not responsible for the delay in the delivery of the products and the misunderstandings that have arisen if the delay or misunderstanding is due to the inaccuracy or incorrectness of the data provided by the Customer when placing the order.

6. Order Cancellation and Product Return (Right of Withdrawal)

6.1. The Customer has the right to cancel their order after the Customer has paid for the product, but the product has not yet been delivered. For this, an e-mail must be sent to info@fermetech.eu with the appropriate notice including contact information, order number, and explanation. In case of a later return, the postage costs for returning the goods shall be borne by the Customer.

6.2. According to the Law of Obligations Act, a consumer has the right to withdraw from a contract concluded in an online store within 14 days from receiving the product. The right of withdrawal applies only to a natural person, i.e., a consumer who purchases products outside their economic or professional activities.

6.3. To exercise the right of withdrawal, the Customer must inform the Marketplace of their decision to withdraw from the contract with an unambiguous statement (for example, a letter sent by e-mail). For this, the Customer may use the standard withdrawal form available on the website cidermill.eu, but this is not mandatory.

6.4. When canceling an order in the case specified in clause 6.1, the amount paid for the purchase (including shipping costs) will be refunded to the Customer's bank account no later than 14 days from the time the Marketplace has learned of the Customer's wish to cancel the order, except in the cases provided for in clause 6.5. of these Terms. In the case of withdrawal from the order as specified in clause 6.2, the amount paid for the purchase will be refunded to the Customer's bank account no later than 14 days from the receipt of the notice of withdrawal from the order and the return of the goods to the Marketplace warehouse.

6.5. If the returned product is damaged, used, and the damage is caused by (I) circumstances that are not due to the Marketplace; and (II) as a result of non-intended use of the product, the Marketplace has the right to offset the decrease in the product's value against the amount paid for the product by the Customer and the amount to be returned to the Customer. For offsetting, the Marketplace will send the Customer an offsetting statement to the Customer's e-mail address. If the Customer does not agree with the decrease in value indicated in the offsetting notice, the Customer has the right to involve an independent expert to determine the decrease in the product's value. The costs related to the expertise shall be divided equally between the Customer and the Marketplace, except if the position of one party proves to be unfounded. In such a case, the costs related to the expertise shall be borne by the party whose position proved to be unfounded.

6.6. The right of withdrawal does not apply in the following cases (according to § 53 section 4 of the Law of Obligations Act):

• If the product has been used, damaged and/or if the packaging has been opened;
• If the product has been manufactured taking into account the Customer's personal needs or according to the conditions presented by the Customer (e.g., products made according to the Customer's measurements);
• If the product is perishable or the expiration date has passed;
• If it is a product in a sealed package that is not suitable for return for health protection or hygienic reasons, and if the package has been opened after delivery;
• If it is the provision of a financial service whose price changes in the money market during the withdrawal period independently of the provider, including contracts whose object is services related to foreign currency or securities referred to in § 2 of the Securities Market Act.

7. Warranty and Return of Non-Conforming Products (Right to Submit a Claim)

7.1. The Marketplace guarantees that all sold products comply with the requirements in force in the European Union and the Republic of Estonia.

7.2. Every product has a manufacturer's warranty period, during which the manufacturer guarantees the product's conformity to the description given to the product and the properties promised by the manufacturer. More detailed warranty conditions are provided in the warranty document accompanying the product or other documentation.

7.3. The warranty does not exclude or limit the Customer's right to submit claims arising from the law or the Terms.

7.4. Cidermill.eu is responsible for the non-conformity and defects of products that appear within 2 years from the handover of the products to the Customer, unless otherwise stated in the product manual. If there is no such note in the product manual, a 2-year liability period applies.

7.5. In case of non-conformity or defect of the product, the Customer has the right to:

• Demand the replacement of the product with a conforming and defect-free product
• Demand the repair of the product
• Demand a price reduction
• Withdraw from the contract and return the non-conforming product at the expense of the Marketplace

7.6. In case of returning a non-conforming product, the amount paid for the product (including shipping costs) will be transferred to the Customer's bank account no later than 14 days from the receipt of the notice about the withdrawal from the contract and the wish to return the product, and the return of the product to the Marketplace.

7.7. The warranty does not apply in the following cases:

• Malfunctions occurring during the use of the product that are caused by improper use of the equipment and disregard of the user manual requirements
• Malfunctions occurring during the use of the product that are caused by its accidental or intentional damage by the Customer
• Malfunctions occurring during the use of the product that are caused by lightning or some other natural phenomenon (force majeure)
• Malfunctions and physical damages occurring during the use of the product that have been caused as a result of unintentional or intentional physical damage
• Malfunctions and physical damages occurring during the use of the product that have been caused by foreign objects, liquids, insects, excessive dust, etc. that have entered the inside of the device
• Malfunctions and physical damages occurring during the use of the product that are caused by the use of non-original parts or unsuitable accessories
• Products and details whose serial numbers, control stickers, or marking stickers have been damaged, changed, or removed
• Software, including software pre-installed on the device and operation disturbances caused by software
• Damages that have arisen from improper use of the product, improper installation of software, or using the product for a purpose not intended for it
• Parts of a disposable nature (filter bags, consumables, etc.) and packaging and documentation

8. Liability and Force Majeure

8.1. The Marketplace is liable to the Customer and the Customer is liable to the Marketplace for damage caused to the other party by a breach of the Terms in the cases and to the extent provided for in the legislation in force in the Republic of Estonia.

8.2. The Marketplace is not liable for damages caused to the Customer or for the delay in the delivery of the product if the damage or delay in the delivery of the product is due to a circumstance that the Marketplace could not influence and the arrival of which the Marketplace did not foresee or could not foresee (force majeure).

8.3. The Marketplace's liability limit is limited to the price of the product paid by the Customer, except in cases where the law provides otherwise.

9. Processing of Personal Data

9.1. The Customer agrees that the Marketplace processes the personal data provided by them on the grounds and for the purposes set out in the Marketplace's privacy policy. The privacy policy is an integral part of the Terms and is available on the website cidermill.eu.

9.2. The Marketplace processes the Customer's personal data for the following purposes:

• Processing and fulfilling the order
• Communication with the Customer and customer service
• Issuing invoices and accounting
• Marketing of the Marketplace's services and products (only with the Customer's consent)
• Managing the history of the Customer's actions

9.3. The Marketplace retains the Customer's personal data only for as long as necessary to fulfill the processing purposes based on the Terms or to fulfill retention obligations arising from legislation.

9.4. The Customer has the right to:

• Access their personal data
• Demand the correction of incorrect personal data
• Demand the deletion of personal data
• Demand the restriction of the processing of personal data
• Submit objections to the processing of personal data
• Demand the transfer of data

9.5. To exercise rights related to personal data, the Customer may contact the Marketplace via e-mail at info@fermetech.eu.

9.6. In case of a complaint regarding the processing of personal data, the Customer has the right to turn to the Data Protection Inspectorate (www.aki.ee).

10. Resolution of Disputes

10.1. Disputes between the Customer and the Marketplace shall be resolved through negotiations.

10.2. If the dispute cannot be resolved through negotiations, the consumer has the right to turn to the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority (www.ttja.ee/tarbijavaidlused).

10.3. The consumer may also use the online dispute resolution platform (ODR platform) at https://ec.europa.eu/consumers/odr/.

10.4. If the dispute is not resolved in the Consumer Disputes Committee or otherwise by agreement, the Customer and the Marketplace have the right to turn to the Pärnu County Court to protect their rights.

10.5. In resolving disputes, the legislation in force in the Republic of Estonia shall be followed.

11. Marketplace Contact Information

Business name: FermeTech OÜ Registration code: 11646366 Address: Suur-jõe 71, 80042 Pärnu E-mail: info@fermetech.eu Phone: +372 54502075

Working hours: weekdays 9:00-11:00 and 13:00-16:00 We respond to inquiries within 2 working days.

The product return form is available on our website.

Terms updated: 09.04.2025